Privacy Policy

1. Overview

AKS FAST FOOD operates as a fast food restaurant offering dine-in, takeaway, and table reservation services. This privacy policy outlines how we handle personal information collected through our website and in-person interactions. We are committed to transparency and compliance with all applicable UK and GDPR privacy regulations.

Business Name: AKS FAST FOOD

Address: 123a Fulbourne Road, London, England E17 4HA, United Kingdom

Contact: info@aksfastfood.online | +44 7476 623215

2. Information We Collect

We collect only the essential information needed to provide our services efficiently:

Reservation Information

When you make a table reservation through our website or by phone, we collect:

• Your full name
• Contact phone number
• Email address (optional)
• Reservation date and time
• Number of guests
• Special requests or dietary requirements (if provided)

Order Information

When you place an order for delivery or collection through our website:

• Name and contact phone number
• Delivery address and postcode
• Email address (optional)
• Order details and special instructions
• Payment method preference (cash or card on delivery)

Contact Information

When you contact us via email, phone, or through our website:

• Name and contact details you provide
• Contents of your communications with us
• Any feedback, complaints, or enquiries you submit

Website Usage Data

We may collect limited technical information when you visit our website:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

This data is collected automatically through standard web server logs and is used solely for website performance and security purposes.

3. What We Do NOT Collect

To respect your privacy, we do not collect or process:

• Live GPS location tracking or background location access
• Payment card details (we operate cash-on-delivery and in-person payments only)
• Advertising identifiers or device fingerprinting data
• Access to your contacts, camera, microphone, or other device features
• Social media profile information unless you voluntarily provide it
• Sensitive personal data such as health information (except dietary requirements you choose to share for service purposes)

4. How We Use Your Information

We use your personal information for the following legitimate purposes:

• Service Delivery: To process and confirm your table reservations
• Communication: To contact you regarding your reservation or respond to your enquiries
• Customer Service: To handle feedback, complaints, or special requests
• Business Operations: To manage our restaurant operations efficiently
• Legal Compliance: To comply with applicable laws and regulations

We will never use your information for unsolicited marketing without your explicit consent.

5. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing is necessary to fulfil our reservation and service obligations to you
• Legitimate Interests: We have a legitimate interest in operating our business, improving our services, and ensuring customer satisfaction
• Legal Obligation: Where required by law, such as food safety regulations and tax compliance
• Consent: Where you have given explicit consent for specific purposes (e.g., marketing communications)

6. Data Sharing and Disclosure

We respect your privacy and do not sell, trade, rent, or share your personal information with third parties for marketing purposes.

We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website or business (e.g., hosting providers), under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner
• Protection of Rights: To protect our rights, property, safety, or that of our customers and staff

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy:

• Reservation Data: Retained for up to 12 months after your reservation date for operational and customer service purposes
• Communication Records: Retained for up to 24 months to handle any follow-up queries or complaints
• Website Logs: Automatically deleted after 90 days unless required for security investigations

After the retention period, your data will be securely deleted or anonymised.

8. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure servers with encryption protocols
• Access controls limiting staff access to personal data
• Regular security assessments and updates
• Staff training on data protection and confidentiality

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly of any data breaches as required by law.

9. Your Rights Under UK GDPR

As a UK-based business subject to UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data in certain circumstances
• Right to Restriction: Request that we limit the processing of your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your data for specific purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@aksfastfood.online or call +44 7476 623215. We will respond to your request within one month.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Cookies and Tracking Technologies

Our website uses minimal cookies for essential functionality only:

• Strictly Necessary Cookies: Required for basic website operation and security
• Performance Cookies: Help us understand how visitors use our website to improve user experience

We do not use advertising cookies or third-party tracking technologies. You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

12. International Data Transfers

Your personal data is processed and stored within the United Kingdom. We do not transfer your data outside the UK or European Economic Area (EEA) unless necessary for service provision, in which case we ensure adequate safeguards are in place as required by UK GDPR.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The updated version will be posted on our website with a revised "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our services after changes indicates your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us: